Refund policy

Return & Refund Policy

Last updated: 1 September 2026

At Glamour Lifestyle, we want your order to arrive safely and in good condition. Please read this policy carefully before placing an order.

1. Damaged During Transit

If your product is damaged during transportation, you may contact us for a return or replacement.

To make a damage claim, you must record a clear, continuous parcel-opening video showing:

* The unopened parcel before opening.
* The parcel being opened.
* The product and its condition immediately after opening.
* The packaging and any visible damage.

The video should clearly show the condition of the product when the parcel is opened.

Photos or videos taken only after the parcel has already been opened, handled, used, or moved may not be accepted as sufficient proof of transport damage.

2. How to Report a Damaged Item

Contact Glamour Lifestyle as soon as possible after receiving the parcel.

Support WhatsApp: +92-320-6393788

You may also contact us through our website’s contact form.

Please provide:

* Your order number.
* Your parcel-opening video.
* Clear photos if requested by our team.
* Any other information required to verify the claim.

Our team will review the provided information and determine whether the damage occurred during transportation.

3. Return / Replacement

If the claim is approved, Glamour Lifestyle may offer one of the following, depending on product availability and the circumstances:

* Replacement of the damaged item, or
* Return of the damaged item for further processing.

A replacement may be sent directly where appropriate.

If the same item is unavailable, our team will discuss the available resolution with you.

4. Non-Eligible Cases

Returns or replacements are generally not accepted for:

* Damage that occurred after the parcel was opened.
* Products that have been used, mishandled, modified, or damaged after delivery.
* Damage caused by misuse, accidents, improper handling, or incorrect use.
* Change of mind.
* Incorrect product choice or ordering the wrong item.
* Claims without adequate evidence of transport damage.
* Claims where the required parcel-opening video is not provided.

5. Parcel Opening Video Requirement

The parcel-opening video is important for verifying whether damage occurred during transportation.

Please do not dispose of the packaging or product until your order has been checked and you are satisfied that it arrived safely.

If a damage claim is made without the required opening video, Glamour Lifestyle may be unable to approve the return or replacement.

6. Refunds

Refunds are not automatic for damaged products.

If a refund is approved instead of a replacement, the refund method and amount will be communicated by our team after the claim has been reviewed and verified.

Refunds are processed only for claims approved by Glamour Lifestyle.

7. Return Shipping

If a return is approved because the product was damaged during transportation, our team will provide instructions for the return.

Customers should not send products back without receiving approval and return instructions from Glamour Lifestyle first.

8. Final Approval

All return, replacement, and refund requests are subject to verification and approval by Glamour Lifestyle.

Our team will review the parcel-opening video, product condition, packaging, order details, and other relevant information before making a decision.